Shipping methods and timing

Products are shipped via courier selected by Starline, for which a shipment tracking service is in place.

Shipping options may vary depending on weight, package size and destination address.

Delivery times 3-5 business days (within Italy) 5-7 business days (within Europe) run from the time the item is shipped.

Starline will not be responsible for any dysfunction in the delivery service by the courier. We invite you to check the delivery date during the order process.

In the case of deliveries made at receptions (with signature for pickup by receptionist), Starline will not be responsible for subsequent non-delivery of the package to the final recipient.

If a destination country does not appear among those listed, it means that the products are not currently scheduled to be delivered to that country.

When delivering the products, the Customer is required to check:

  • that the number of packages being delivered corresponds to what is indicated in the transport document; that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (adhesive tape);
  • any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, making a specific indication on the delivery document of the product to be returned to the courier;
  • any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days after delivery, in the manner provided herein.

Shipping Methods.

When you place an order automatically, the system will identify the best shipping option. Please note that the courier company only delivers to the street level.

Shipping options may vary based on weight, package size, and destination address.

Order Tracking

By logging into your account in the order history section you will be able to find the link to track your order and follow your shipment.

For more information contact customer service at: service@starline-europa.com

Shipping Cost

The value of shipping costs is as follows:

- €5.40 + VAT for orders over €80.00 -price to customer

- 16,20€ for orders less than 80 € -price to customer

For orders with Cash on Delivery payment method (provided only for Italy) there is an additional cost of 5€.